We strive to provide our customers with the best customer service around and as such we try to be as transparent about our business policies as possible. Please read the following information about our store policy and know that we will do everything in our power to ensure that you have a a positive experience at AdvancedPrimate.com.
Returns & Refunds
Advanced Primate offers a 30 day satisfaction guarantee on all products we sell. You may return any item within 30 days of delivery by submitting your request to firstname.lastname@example.org. Refunds may be paid in the form of full refund, partial refund, or store credit depending upon circumstance.
Shipping & Taxes
All U.S. orders $50 and up ship free at AdvancedPrimate.com. International orders ship for a flat rate of $40 and shipping/ carrier methods vary based on final destination. For more detailed delivery time expectations please see our product pages. Taxes are calculated based on the shipping destination at checkout.
Customers can make payments at AdvancedPrimate.com by credit card, Apple Pay, or via PayPal. Payments are collected immediately at the time of order.
For more information about our store policies or if you have questions, please contact us by e‑mail at Support@AdvancedPrimate.com.