Answers to our most popular questions

Triple Value Promise

Shipping on US orders over $50 is on the house

Free Returns

Best Price Guarantee


When will my order ship?

Can I update or cancel my order?

Do you offer discounts or coupons?


Do you offer expedited shipping?

How can I track my order?

What carriers do you use?

Besides the US, what other countries do you ship to?


What is your return policy?

How long does refund processing take?

What if I received a damaged or defective item?

My Account

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Can I be notified when an item is back in stock?

Do you offer a warranty on your products?

Other Questions

How do I submit my brand to be featured on Advanced Primate?

Does Advanced Primate have any job openings?

How can I become an Advanced Primate Ambassador?